20 ofertas de customer intelligence en todas las ubicaciones

• Barcelona
• 19 jun

Ready to elevate your career and join a fast-growing team in the digital world? Join our dynamic team at TP Spain in vibrant Barcelona and work on an exciting project with Google Local Services Ads — a game-changing tool for businesses everywhere! Responsibilities: Verification Operations: Process and validate license, insurance, and business registration submissions for new reviews and recertifications. Support & Escalations: Provide phone/email support for live advertisers and review escalated photo submissions requiring language expertise Content Compliance: Provide responsive phone and email support for advertisers using review and related services. Performance Monitoring: Evaluate provider quality, collaborate on improvement initiatives, and support retention through churn analysis and reporting. Onboarding Assistance: Guide businesses through onboarding, ensuring all requirements are met for a smooth go-live process. Expert Guidance: Develop expertise in regional onboarding processes, advising businesses on verification requirements. Ad-Hoc Operations: Tackle additional tasks as needed in a dynamic, fast-paced environment. Requisitos: C2 level of Italian and C1 level of English. 1 year experience in customer service or support roles. Good communication and organizational skills with attention to detail. Motivated and able to work independently with guidance. Bachelor’s degree in Business or related fields is beneficial. 1 year experience in compliance or verification is welcome. Awareness of home services industries (e.g., plumbing, electrical) is a plus. Desirable Skills Process Excellence: Systematically improving organizational processes to enhance efficiency, effectiveness, and quality Collaboration: Working effectively with others, sharing ideas and resources to achieve common goals Communication: Exchanging information, ideas, and messages between individuals or groups through various channels and mediums. Emotional Intelligence: Understanding and managing one's own emotions and the emotions of others to foster positive relationships and enhance the impact of actions Open Mindedness: Considering and appreciating diverse perspectives and ideas, fostering collaboration Critical Thinking: Evaluating information and arguments, leading to informed and effective decisions based on data insights Solution Orientation: Approaching problems and challenges with a focus on finding practical and effective solutions Entrepreneurship: Having a mindset characterized by innovation, creativity, risk-taking, and a proactive approach to problem-solving and opportunity identification Beneficios: Full-time (39 hours/week) Hybrid position in Barcelona with a salary of 19.623,94 € gross/year + up to 1.000€ gross/year in bonus. Referral Program: Earn up to €2,000 for bringing friends, depending on the language/project. Private Health Insurance. Continuous skill development and certifications. Clear career growth opportunities supported by coaches and a motivating team environment. Engaging workplace with bi-weekly, monthly, or quarterly contests and dynamic business casual culture. Prime office location at the World Trade Center, Barcelona, surrounded by the sea Diversity, Equity & Inclusion TP is home to a global family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.

• Contrato de duración determinada
• Jornada indiferente
• 18.000 € - 21.000 € Bruto/año

• Barcelona
• 26 may

TP is looking for Customer Service and Technical Support Advisor with Spanish: Purpose of the role: We would like to have experts to become ambassadors of our brands in the coffee and culinary world according to our Client reputation and status. We would like our experts to provide 360 º support to all our brands in presales and aftersales scenarios, (including physical stores and e commerce), basic technical support for troubleshooting and backoffice tasks. Requisitos: C1 level of English and Spanish Listening and understanding capacity Empathy (Understanding others) Customer focus Problem solving and Technical learning Integrity and trust Conflict management Desirable experience Digital (User level)/ e-commerce user. Cross-Selling Up-Selling. Social Media User A plus if they have previous experiences in services in store attending consumer's on these product categories Desirable Skills Process Excellence: Systematically improving organizational processes to enhance efficiency, effectiveness, and quality Collaboration: Working effectively with others, sharing ideas and resources to achieve common goals Communication: Exchanging information, ideas, and messages between individuals or groups through various channels and mediums. Emotional Intelligence: Understanding and managing one's own emotions and the emotions of others to foster positive relationships and enhance the impact of actions Open Mindedness: Considering and appreciating diverse perspectives and ideas, fostering collaboration Critical Thinking: Evaluating information and arguments, leading to informed and effective decisions based on data insights Solution Orientation: Approaching problems and challenges with a focus on finding practical and effective solutions Entrepreneurship: Having a mindset characterized by innovation, creativity, risk-taking, and a proactive approach to problem-solving and opportunity identification Beneficios: 38,5 hours/week, rotating shift, from Monday to Saturday. Temporary contract of 2 months Salary: 16.363 € gross/year Referral Program: Bring a Friend and get a Referral fee (up to 2.000€ depending on the language/project). Individual career plans with the potential to grow within the company, our team is continuously expanding and new opportunities are open often. Excellent work environment and team building activities in a dynamic and international environment. Diversity, Equity & Inclusion TP is home to a global family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.

• Contrato indefinido
• Jornada indiferente
• 15.000 € - 18.000 € Bruto/año

• Barcelona
• 22 may

Description Ready to elevate your career and join a fast-growing team in the digital world? Join our dynamic team at TP Spain in vibrant Barcelona and work on an exciting project with Digital Marketing Ads — a game-changing tool for businesses everywhere! Act as the first point of contact for Google customers, combining active listening with solution routing to support needs or qualify leads for new Google Ads campaigns. Responsibilities Serve as the first point of contact, directing customer inquiries to the appropriate department with accuracy and efficiency. Meet defined KPIs while maintaining a high standard of customer service. Ensure all activities are performed in compliance with company policies and procedures. Operate with accuracy and compliance, upholding our company's standards and procedures in all your interactions. Requisitos: Language Skills: C2 level of Italian and C1 level of English Customer-focused with a friendly and helpful demeanor. Good communicator, both verbally and in writing. Organized and comfortable at multitasking. Detail-oriented. A team player who is eager to contribute to a positive work environment. Desirable Skills Process Excellence: Systematically improving organizational processes to enhance efficiency, effectiveness, and quality Collaboration: Working effectively with others, sharing ideas and resources to achieve common goals Communication: Exchanging information, ideas, and messages between individuals or groups through various channels and mediums. Emotional Intelligence: Understanding and managing one's own emotions and the emotions of others to foster positive relationships and enhance the impact of actions Open Mindedness: Considering and appreciating diverse perspectives and ideas, fostering collaboration Critical Thinking: Evaluating information and arguments, leading to informed and effective decisions based on data insights Solution Orientation: Approaching problems and challenges with a focus on finding practical and effective solutions Entrepreneurship: Having a mindset characterized by innovation, creativity, risk-taking, and a proactive approach to problem-solving and opportunity identification Beneficios: BenefitsPart-time hybrid position in Barcelona with a competitive salary, Monday to Friday. Salary: 11.316,89 € gross/year Referral Program: Earn up to €2,000 for bringing friends, depending on the language/project. Relocation package support. Private Health Insurance. Clear career growth opportunities supported by coaches and a motivating team environment. Engaging workplace with bi-weekly, monthly, or quarterly contests and dynamic business casual culture. Prime office location at the World Trade Center, Barcelona, surrounded by the sea. Diversity, Equity & Inclusion TP is home to a global family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.

• Contrato de duración determinada
• Jornada indiferente
• 3 € - 3 € Bruto/año

• Barcelona
• Presencial
• 08 jul

Experience the power of a game - changing career Are you looking for what's next? We're a global technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries. If you're looking to grow and be inspired, as a Customer Service Representative in Barcelona (hybrid), you will be part of our team of game-changers who are powering the brands of the future in tech, finance, travel, fashion, healthcare, and more. What you will do in this role As a Customer Representative on our team, you will: - Take incoming contacts (via telephone and email) and solve users' demands - Log call details onto call management systems and provide response and resolution within SLA - Maintain service and product knowledge and expertise associated with applications specific to individual clients - Understand the customer profile and maintain appropriate communication in relation to it - Ensure contractual SLA is maintained - Act as a Brand Ambassador for the company and their products Concentrix is a great match if you: - Are proficient or bilingual in Spanish and Catalan and have advanced in English - Good disposition to work in a customer service environment. As well as teamwork skills. - Customer care skills - ability to listen to and understand the customers' need. - Ability to take ownership of, and progress calls to resolution or to escalate call to resolution. - Initiative and availability to receive trainings and adaptation skills. - Proven expertise in client services regarding fashion or boutique experience. - Interest and passion for fashion as well as knowledge of the latest fashion trends. - Proven expertise in E-commerce client service (after purchase) - Knowledge of emotional intelligence that allows the agent to identify a customer's problem and solve it in an empathetic way. - Proven expertise in Payment Method platforms - Knowledge in CRM software. What's in it for you - Full-time 39 hours/week fixed term contract: Monday to Friday from 14:00 to 22:00 - Salary 19.600 euros gross/year + up to 1.200 euros gross/year in bonus - Central location in Barcelona - Full paid training on the company and the project you'll be working on - Career development programs, specialized courses, and language classes Experience the best version of you! At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive. If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their "employer of choice." R1743670

• Contrato de duración determinada
• Jornada completa
• 19.000 € - 20.000 € Bruto/año

• Bergondo
• Presencial
• 22 may

Who are we? Gradhoc is a software that integrates a wide range of state-of-the-art technologies such as loT, digital twin and artificial intelligence. Thanks to it, we will be able to improve your business’s energy efficiency, ensure food safety and implement predictive maintenance. Although Gradhoc's story began in 2021, we actually emerged in 2016 within an industrial company with a strong innovative and technological spirit (Cofrico), backed by four decades of experience in the industrial and commercial refrigeration and HVAC sector. We believe in the power of technology to transform the future, and we are looking for someone who shares that vision. Due to Gradhoc’s growth in both national and international markets, we are on a mission to offer innovative and personalized solutions to our clients. We believe that excellent customer service is key to success, and we strive to provide the best experience possible for those who trust us. We want you to be part of this adventure! Mission of the Role We are looking for an enthusiastic, analytical, and highly customer-oriented Customer Success Consultant. Your main goal will be to ensure that our clients and marketing partners maximize the value of our services, building long-term relationships of trust that lead to high retention rates and the identification of new business opportunities (Upselling and Cross-selling). Key Responsibilities Account Management & Retention: Act as the main point of contact for existing clients and marketing partners, ensuring a top-tier customer experience and maximum satisfaction. Upselling & Growth Strategy: Proactively identify untapped needs within current client accounts to offer advanced solutions, service upgrades, or complementary products. Onboarding & Continuous Advisory: Guide clients through the product/service adoption process, helping them achieve their strategic and marketing goals. Success Metrics Analysis: Monitor account health, analyze key KPIs regarding usage and satisfaction, and anticipate potential churn risks. Cross-functional Collaboration: Work closely with the Marketing, Sales, and Operations teams to share client feedback and optimize our value proposition. Requirements Experience: Minimum of 2–3 years in Customer Success, Account Management, or Client Management roles (industry experience is highly valued). Languages: Bilingual English, essential for fluent communication and alignment with our international clients. Fluent Spanish, required for daily internal communication and collaboration with the team Commercial Skills: Growth-oriented mindset (upselling) and the ability to identify business opportunities through a consultative approach. Location: Ability to work on-site at the Polígono de Bergondo, A Coruña. Mobility: Valid driver's license.

• Contrato indefinido
• Jornada completa
• 25.000 € - 30.000 € Bruto/año