- Barcelona
- Presencial
- 15 jun
Leader in premium fashion and lingerie, is looking for a Fashion Customer Representative who embodies confidence, style, and a true customer-first mindset. This is your chance to become the voice of a brand that inspires women worldwide-every interaction, every solution, every moment. Your Day-to-Day: - Deliver exceptional customer support through phone, email, chat, and digital channels - Provide pre- and post-sales guidance, ensuring every customer feels valued and understood - Maintain expert knowledge of products and collections - Log and manage all interactions within our systems, meeting SLA and quality standards - Escalate issues as needed to ensure seamless customer satisfaction - Collaborate with Team Leaders, support teammates, and attend regular meetings - Represent the brand spirit in every interaction - confident, elegant, and customer-obsessed What You Bring to the Team: - C2 Polish and advanced English skills - Experience in customer service, ideally within a Contact Centre environment - Strong communication skills - written, verbal, warm, and professional - Ability to build rapport quickly and show genuine empathy - Organized, reliable, and able to prioritize in a fast-paced environment - Able to navigate decisions with both customer needs and brand guidelines in mind - Proactive, positive, and adaptable - a true "can-do" mindset - Passion for fashion, styling, and helping customers feel their best What's in it for you In this role, we offer benefits that help support your unique lifestyle: - Full-time 39 hours/week permanent contract - Rotative shifts between Monday - Saturday 9:00 to 18:00 - Salary 19,623 euros gross/year + up to 1,800 euros gross/year in bonus - Great office location in Barcelona - Full paid training on the company and the project you'll be working on - Career development programs, specialized courses Concentrix is an equal opportunity employer R1734976
- Contrato indefinido
- Jornada completa
- 19.000 € - 21.000 € Bruto/año
- Sant Cugat del Vallès
- Híbrido
- 26 jun
The Alpega Group is looking for a Customer Service Representative (Polish & Spanish). This role will be part of the operations organization in Alpega. WHO ARE WE The Alpega Group is a fast-growing, leading software company that offers modular solutions to manage transportation end-to-end and enable our customers to achieve greener transportation processes, with 35+ years in the business. Find more about our clients and services here: Alpega Group: control your supply chain with Alpega TMS. Freight Exchange (alpegagroup.com) You speak Polish, English, and Spanish, and you would like to be part of an international company? Do you want to play an active part in shaping the landscape of the transport industry as part of a SaaS company? Become our new Customer Service Representative! As such, you will join our Freight Exchange (FX) Business, and you will be an important member of our organization. ABOUT THE ROLE Customer Assistance Respond to customer inquiries via phone and email. Provide guidance on how to use the platform and its features. Answer questions related to processes, workflows, and documentation. Issue Resolution Troubleshoot product issues and technical problems. Identify root causes and escalate bugs or complex issues when necessary. Follow up with customers to ensure issues are resolved. Operational Support Assist customers with operational questions related to their daily use of the platform. Help maintain smooth customer operations by resolving platform-related obstacles. WHAT WE LOOK FOR IN YOU Previous experience working in customer service is ideal but not mandatory. Native Polish Fluent in English/Spanish Willingness to learn and grow Curious and can-do attitude Resourceful and highly motivated, with a focus on client satisfaction. Team player able to build good relationships across functions and collaborate to achieve shared goals. High accuracy and attention to detail standards WHAT WE OFFER YOU Temporary contract (sick leave replacement) Work model: hybrid with 3 days in the office Grow and learning opportunities in an international environment. The possibility to work in a team, but also to work independently. An excellent career opportunity at a leading player in transportation management software. We help each other because #bettertogether. Learn more about Life at Alpega Our commitment to you The Alpega Group has 500 collaborators with over 40 nationalities, based in our different locations. We are a global team, with different backgrounds, races, faiths and genders. We commit to ensuring that everyone feels included, has opportunities to learn and grow and is happy at work. If you require any additional support with your application, reach out to the Talent Acquisition specialist for this position, so we can make arrangements for you. Good luck with your application! We look forward to hearing from you.
- Contrato de duración determinada
- Jornada completa
- 22.000 € - 22.000 € Bruto/año
Ver ofertas- Ver ofertas
- Ver ofertas
- Ver ofertas
- Sant Cugat del Vallès
- Híbrido
- 26 jun
The Alpega Group is looking for a Debt Mediation Specialist Polish and Spanish speaking. This role will be part of the Customer Service Organization (Carriers) team. This role will be based in Barcelona, Spain. WHO ARE WE? The Alpega Group is a leading and rapidly growing software company that offers modular solutions to manage end-to-end transportation and enable our customers to achieve more sustainable transportation processes, with over 35 years in the industry. As part of the Group, Alpega Freight Exchange offers our freight exchange services through Teleroute, Wtransnet, and 123Cargo. What can you expect? · Handling payment mediations among customers, solving incidents regarding their overdue and outstanding invoices in accordance with the company's policies. · Monitoring open mediation cases through weekly and monthly reports. · Monitoring default customers. · Communicate & follow up effectively with the mediation supervisor and the customer service department regarding default customers. · Monitoring the notified payment guarantees through weekly and monthly reports. · Meet defined department goals and activity metrics. · Perform other assigned tasks and duties necessary to support the Mediation Department. We do have a match if you bring the following · Previous experience working in customer support with debt mediation or incident management · C1/C2 level of Polish · Advanced level of Spanish and English · Resourceful and highly motivated, with a focus on client satisfaction. · Team player and able to build good relationships across functions and collaborate to achieve shared goals. · High accuracy standards. · Experience will Salesforce/CRM will be a plus. What do we offer? · An excellent career opportunity at a SaaS leading player in logistics. · Grow and learning opportunities in an international environment. · The possibility to work in a team but also to work independently. · Permanent contract · With a work model hybrid 3 days in the office Learn more about life at Alpega: https://www.linkedin.com/company/alpegagroup/life/ Our commitment to you The Alpega Group has 500 employees from over 40 nationalities in our various locations. We are a global team, with different backgrounds, races, religions, and genders. We are committed to ensuring that everyone feels included, has opportunities to learn and grow, and is happy at work. If you need additional support with your application, please contact the talent acquisition specialist for this position so we can make the necessary arrangements for you. Good luck with your application! We look forward to hearing from you. I hope this helps! If you need any further assistance, feel free to ask.
- Contrato indefinido
- Jornada completa
- 22.000 € - 26.000 € Bruto/año
- Barcelona
- Presencial
- 19 jun
sennder is Europe's Leading Digital Freight Forwarder. In a traditional industry, we're moving fast and focusing on the digitalization and automation of road logistics. By leveraging our proprietary technology, we're building an ecosystem that is leading the industry into the 21st century. We are a growing team looking for a Carrier Representative to join our Carriers department to help us on our journey to revolutionize road freight logistics. The role is located in our Barcelona office, and fluency in Polish/Russian and English is mandatory. WHAT YOU WILL DO … As a Carrier Representative you’ll work on interesting responsibilities like building contractual relationships as well as negotiating spot market commitments with carriers. You will be responsible for calling carriers based on interest generated from our customers. Providing day to day status updates, identifying issues, seeking input from others to help determine the best course of action, and implementing solutions. Applying trucks to loads in contractual as well as transactional commitment. Specific responsibilities will vary depending upon the type of assignment. In this role, you will: Develop supply chain solutions in order to effectively support our customer go-to-market strategy Resolve problems, including identifying issues, thinking critically, seeking input to determine the best course of action, and implementing solutions Maintain and grow relationships with carrier accounts identifying opportunities for additional collaboration Research new carriers in the marketplace, generate leads, and build new carrier relationships Conduct calls with carriers to determine carrier availability, commitment, and negotiate transportation rates Ensure that specific customer load requirements are met on committed and/or ad-hoc shipments Identifies backup carriers for critical situations Study and understand market trends and seasonality Makes truck offers to Capacity teams in own and other branches in the network. Managing own personal development plan Aware of and is aligned with the branch strategy and vision Other duties or responsibilities as assigned according to the team and/or country specific requirements WHAT WE ARE LOOKING FOR … Bachelor’s degree or equivalent experience 1 - 3 years of experience in a road freight role and experience as a freight forwarder Commercial experience is mandatory Excellent English communication skills (verbal and written), Spanish is a plus Fluency in Polish/Russian Entrepreneurial character and international mindset Strong ability to persuade, motivate, negotiate, and influence others Ability to thrive under deadlines and work in a team environment, while also delivering independent results Proactive and problem-solving mindset WHY CHOOSE SENNDER … Dynamic Scale-Up Employee Well-Being Your Growth, Rewarded Vibrant Workspaces
- Contrato indefinido
- Jornada completa
- Salario no disponible
