Teleoperador/a Technical Customer Support Specialist – Portuguese + Spanish + English – Madrid

Teleoperador/a Technical Customer Support Specialist – Portuguese + Spanish + English – Madrid

📍 Madrid (Hybrid)
💼 Permanent Contract
💰 22,000 – 23,000 € gross/year

About the Role

Foundever is looking for a multilingual Technical Customer Support Specialist to join an international premium automotive project.

We are seeking customer-oriented professionals with excellent communication skills, strong active listening abilities, and a passion for delivering outstanding customer experiences in Portuguese, English, and Spanish.

If you enjoy technical troubleshooting, learning new systems quickly, and growing professionally within an international environment, this opportunity could be a great fit for you.

🧩 Key Responsibilities

• Provide technical customer support via phone and email.
• Manage Level 1–2 technical incidents and service-related inquiries.
• Deliver professional, solution-oriented, and high-quality customer attention.
• Register, track, and follow up customer cases using CRM and ticketing systems.
• Escalate complex cases according to internal procedures and quality standards.
• Build positive customer relationships through excellent communication and active listening.

🎯 What We Are Looking For

• Portuguese native or bilingual level.
• Advanced English and Spanish (C1 or higher).
• Strong customer service mindset and excellent telephone communication skills.
• High level of technological competencies and ease of learning new tools and processes.
• Experience using CRM platforms and ticketing systems; Salesforce knowledge is a plus.
• Previous experience in customer support, technical support, call center, or premium customer environments is valued.
• Interest in joining long-term projects with opportunities for professional growth.
• Ability to work in a structured, multicultural, and dynamic environment.

✅ What We Offer

• Permanent contract from day one.
• Full-time schedule (39h/week).
• Monday to Friday shifts between 9:00 and 19:00.
• Hybrid model:
- 3 days on-site in Madrid
- Remote work on Mondays and Fridays
• Competitive salary: 22,000 – 23,000 € gross/year.
• Paid training during working hours.
• Career development opportunities within Foundever.
• International and multicultural work environment.

💙 About Foundever

Foundever is a global leader in customer experience solutions, combining innovation, technology, and human talent to support some of the world’s most recognized brands.

We are committed to diversity, inclusion, equal opportunities, and blind CV recruitment processes.

🚀 Apply now and become part of the #FoundeverLife